Home > Products and Services > Customer Satisfaction Analysis
In the current competitive market environment, a company’s customers are the key to its business. For this reason, companies must know their customers, loyalty indicators and particularly the extent of their satisfaction.
Companies must also know the quality of the service they offer and if it matches the level they wish to offer to their customers.
To meet these demands, ceis offers technical assistance to develop:
- Customer satisfaction analysis: necessary for knowing the customer loss risk and for focusing improvements on process that the customer genuinely values.
- Service quality analysis: to know the level of service quality offered through the “Mystery Shopping” methodology.
Both processes will be focused on establishing improvement plans which, by means of specific methodology for each situation, allows the company to make its activities customer-oriented.
The training service customer portfolio is wide-ranging and varied, including among others:
AENOR
Sintra
Junta de Castilla y León
Cruz Roja Española
ISS Services
Maxam
